Frequently Asked Questions (FAQ)
FAQ Topics
General Questions
Answers to general questions such as "Which products do you have in stock?"
Communication
Answers to questions such as "How do we communicate with Solexpress?"
Processing
Answers to processing questions such as "How does Solexpress process quotations?"
Payments
Answers to payment questions like "Which payment methods are accepted?"
Packaging
Answers to packaging questions such as "Does Solexpress offer customized packaging?"
Shipping
Answers to shipping questions like "What's the shipping time to xyz?"
GENERAL QUESTIONS
We average over 65,000 daily fulfilled orders, and currently have the capacity for 120,000 in peak seasons. (Figure as of August 2025)
At Solexpress, we prioritize the client experience, ensuring that every partnership receives the attention it deserves. We only onboard new clients when our fulfillment teams have the capacity to provide the high level of service we’re known for. Responsive communication and personalized fulfillment are key to helping your ecommerce business run smoothly and efficiently.
Fast and reliable shipping is another major advantage of working with Solexpress. We also offer discreet tracking, ensuring that parcels do not reveal their origin from China.
Our consistent growth has come through word of mouth and client satisfaction rather than traditional advertising — a testament to our strong reputation in the industry.
Quality control is central to our operations. We only collaborate with trusted manufacturers and immediately seek new partners if any supplier fails to meet our standards. Our team also conducts in-house quality checks and can provide photos, videos, or product samples to ensure accuracy and quality.
Scalability with Solexpress is seamless. As one of the leading fulfillment companies in China, we’re equipped to support growing brands without disruptions, helping you expand confidently across global markets.
At Solexpress, we have set fulfillment minimum order quantities (MOQs) to ensure efficient operations and high-quality service for our clients.
For dropshipping, a minimum of 30 daily orders across all products is required. Your store must already be active and fulfilling at this level.
For branded dropshipping, the requirement is 100 daily orders.
For private label services, the minimum is 10 daily orders.
These fulfillment MOQs are separate from manufacturing MOQs, and upfront stock purchases do not replace our MOQ requirements.
At this time, we do not offer testing for new projects. Clients must already be fulfilling orders at or above the required MOQ before we can support new store launches.
Once you meet the MOQ, we’ll assign a dedicated fulfillment team to your account. If you haven’t reached that stage yet, we’re happy to recommend trusted companies to help you start your business.
Solexpress has extensive experience sourcing and preparing DTC and FBA-compliant shipments. Our software seamlessly integrates all orders and inventory, automatically generating FBA-STAs for efficient processing.
To ensure the most competitive shipping rates, our MOQ for FBA and bulk shipments is 1 cubic meter (cbm) or 200 kilograms of product.
COMMUNICATION
Once you’re onboarded, agents on the fulfillment team will walk you though adding them to your store–it’s easy!
WhatsApp is our primary platform. Telegram, Slack, and Discord are also popular with our clients. Prefer something else? Ask and we’ll do our best to accommodate!
Use the WhatsApp, Telegram, or Slack icons on our website to connect directly with a Solexpress representative. You can also email us if you prefer to communicate through another platform.
Fulfillment teams are carefully assigned with availability in mind. The number of clients managed by a fulfillment team often depends on the fulfillment volume and needs of their clients. Client experience and a healthy work environment are extremely important to us, so we do not spread our teams too thinly.
PROCESSING
PAYMENTS
PACKAGING
Yes. We can source any packaging you would like. Logos, customized inserts and cards, etc. We’ll help you create the bespoke unboxing experience to impress your customers. The fulfillment team will let you know what photos and files are needed for printing. There is a fulfillment MOQ of 100 daily orders for customized packaging.
Generic poly mailer bags are free of charge, but custom packaging requires a $0.5 handling fee per order.
SHIPPING
Yes. Not only is tracking provided via Solexpress Track, but discreet tracking is also available. Parcels show tracking updates only once they reach their destination country, with no visible origin details from China.
Additionally, our in-house logistics system automatically uploads all last-mile courier information, ensuring customers receive accurate delivery updates.
Shipping times remain unaffected by discreet tracking.
YunExpress will not ship liquids over 500ml, No infringing products, dangerous goods, and contrabands (such as pure battery, prohibited liquid, prohibited powder, gun and ammunition) are allowed for YunExpress Global Direct Snail Mail (Fast).
Products with built-in batteries and supporting batteries are accepted.
RETURNS & REFUNDS
Interested in our services? We’re here to help!

Dropshipping

White label shipping

Private Label
